Term & Conditions

These are the terms and conditions of sale of Modern Herbals Ltd whose registered office is at Unit 4, Drumhill Works, Clayton Lane, Bradford, West Yorkshire, BD14 6RF (registered in the UK with company number 5004529 and registered for VAT purposes with number 828 9437 81). These terms will apply to all purchases of Products, whether ordering online, by telephone or by mail. Please read this document carefully and print it or download if necessary before placing any orders. By continuing to use the site and / or any of the services shown on the site, you agree to be bound by these terms and conditions.

We may change these terms and conditions from time to time. Please check them before making further purchases.

Health and Saftey

Modern Herbals Ltd is not a medical organisation, and we cannot give you medical advice. We strongly advise you to consult with your GP or doctor if you have concerns about your health before you purchase any of our product range.

If you already see your doctor for any condition which requires regular medical checks, and / or if you are taking medicines or drugs prescribed by your doctor and / or if you have been advised to eat a special diet to treat an illness or medical condition, then you must discuss the product you intend to purchase with your doctor before purchasing. Examples of such conditions include: diabetes, high blood pressure (hypertension), heart disease, peptic or stomach ulcer, gallstones, kidney stones, and bowel disorders. This list is not exhaustive.

Individuals under 18 years of age may not use the modernherbals.com website and / or purchase or use any of Modern Herbals product range.

Contacting us

Modern Herbals are completely dedicated to your total satisfaction.

If you have any suggestions or comments please contact us:

by e-mail: enquiries@modernherbals.com
by phone: 01274 889047 (office hours or ansaphone)
by fax: 01274 889435
by post: Modern Herbals Ltd, Unit 4, Drumhill Works, Clayton Lane, Bradford, West Yorkshire, BD14 6RF

Your obligations

You warrant that you will only use the site and the services in accordance with these terms and conditions and in an appropriate and lawful manner, and that you shall not (and shall not authorise or permit any other party) to:

  • Receive, access or transmit any content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including copyright) or otherwise objectionable or unlawful;
  • Circumvent user authentication or security of any host, network or account (referred to as "cracking" or "hacking") nor interfere with service to any user, host or network (referred to as "denial of service attacks") nor copy any pages or register identical keywords with search engines to mislead other users into thinking that they are reading Modern Herbals legitimate web pages (referred to as "page-jacking") or use the site for any other unlawful or objectionable conduct;
  • Use the site to advertise or offer to sell any goods or services for any commercial purpose without Modern Herbals written consent;
  • Knowingly or recklessly transmit any electronic content (including viruses) through the site which may cause detriment or harm, in any degree, to computer systems owned by Modern Herbals or other internet users;
  • Hack into, make excessive traffic demands, deliver or forward chain letters, "junk mail" or "spam" of any kind, surveys, contests, pyramid schemes or otherwise engage in any other behaviour intended to inhibit other users from using the site which otherwise may be likely to damage or destroy Modern Herbals reputation.

Copyright/Trademarks/Data Protection

All rights in the designs and information on our website are owned by Modern Herbals Ltd. They are protected by copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

Links to other websites and services

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Making a Purchase

To make a purchase browse our product range, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Your Security

Your credit card details are handled by SecPay Ltd. We do not handle your credit card details. After you click on the "Buy on Line" button, you are transferred to our payment gateway at SecPay where your payment is processed 100% by them. The secure pages are indicated by the address in the Address / Location bar changing from "http://" to" https://"; and a padlock symbol (or key) in the bottom right-hand status bar of your web browser. SecPay Ltd is a secure, online, real-time payment service provider, supporting all major credit and debit cards with the (major) UK acquiring banks for Visa, Mastercard, Switch, Solo, Delta, JCB, American Express and Diners Club.

We will receive instant card clearance / card declined notification, and will despatch your order accordingly.

If you do not want to give credit card details over the internet then telephone us with your order card details (0800 731 0725). All card details given to us are destroyed immediately after checking.

Delivery

Orders placed prior to 2.00 p.m. on a working day will be despatched the same day. Delivery will be by courier or Royal Mail, whichever is more suitable. In the unlikely event that an order is lost, damaged, delayed or faulty we won't be able to cover for any damages or losses beyond that of replacing the goods. Please let us know of any problem, as soon as you become concerned and in any case within 5 days of delivery, for damaged or faulty goods.

Delivery Charges

Free delivery applies to certain products (UK mainland only). Otherwise post and packaging will be charged at the rate indicated against each product for UK and overseas deliveries. Goods for delivery outside UK mainland are subject to a delivery charge which reflects the costs to us. The value of this charge can be seen at the checkout stage by entering your address (remember to select the correct country from the drop down menu) and the goods you would like, the screen will indicate the delivery costs.

Out of stocks

If an item is not in stock when we process your order we will process the remaining items so that we get your order to you as soon as possible. If you want us to hold your order if specific items are not in stock please tell us when you place the order.

Returns & Refunds

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. If for any reason you are not happy with your purchase, we will give you a full refund or exchange. Simply return the item to us in its original unopened bottle / package with your receipt within 30 days of purchase. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.

Please include a short note to say why you are returning the product, and include your name, address and, if possible, your invoice number.

If you return the product in its original condition, we will refund you any money which you have paid to us for that product. All you pay for is the return postage of the goods.

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.

Returns Address:

Modern Herbals Ltd
Unit 4
Drumhill Works
Clayton Lane
Bradford
West Yorkshire
BD14 6RF

English Jurisdiction

Our service to you is governed by and construed in all respects in accordance with the laws and courts of England. When shopping with us your statutory rights are protected.

International Use

Modern Herbals Ltd is not able to guarantee that any product or content on the modernherbals.com site is appropriate or available for use in locations outside the UK and accessing the modernherbals.com site from territories where its content is illegal or unlawful is prohibited. If you choose to access the modernherbals.com site and / or order from it from locations outside the UK you do so on your own initiative and are responsible for compliance with local laws and import duties or taxes.

VAT

All prices shown are inclusive of VAT where applicable. The VAT exclusive price is shown separately for the benefit of overseas customers for whom VAT does not apply.

Product Information

Product information, dietary flags, photographs, and pack sizes are all for illustrative purposes and general advice. Though we believe them to be correct they cannot be guaranteed. From time to time recipes, packaging, dietary classifications and ingredients vary and change and we may not always be as up to date as we would like to be, so please always check the details on the packaging before using. This is especially important if there is a possibility of an allergic reaction.

Please contact us or your own doctor directly if you have any doubts concerning the nature of product ingredients or if you suspect that you may be allergic to the ingredients. If you would like to speak to a product expert about any product issues telephone 01274 889047 or email: enquiries@modernherbals.com

Feedback

If you have any comments about our website, or how we have dealt with you as a customer or our service in general please let us know by contacting us by email:enquiries@modernherbals.com or telephone on 01274 889047 or write to:

Modern Herbals Ltd
Unit 4
Drumhill Works
Clayton Lane
Bradford
West Yorkshire
BD14 6RF

These terms and conditions do not affect consumer statutory rights.